Login 
In the world of information technology (IT), delivering the highest quality products and services is crucial for success. Customers and clients demand these when they go to your business, but how can you make sure that your organisation meets these expectations time and time again? With ISO 9001 — the Standard for quality management systems (QMS).
In this blog, we’ll take a look at ISO 9001 for IT companies and everything you need to know, including its benefits to your business, top tips, and address any concerns/questions you might have about how this internationally recognised Standard is relevant to your business.
Why consider ISO 9001 for your IT business?
ISO 9001 can drive efficiency and quality improvements in your IT business just as well as in manufacturing organisations or any other industry. Here are just some of the ways the Standard can benefit your IT business:
- Enhanced client satisfaction: A QMS built in line with ISO 9001 requirements means your clients get a consistent service delivery. When your customers are happy with your offerings, they’re more likely to return, therefore bolstering customer retention
- Improved process efficiency: The standard focuses on documented procedures, standardised processes, and risk management. With this, you’ll see faster project/task completion times, reduced errors and more!
- Streamlined communication: Your entire team will be on the same page following new and efficient communication processes.
- Competitive advantage: As with any industry, ISO 9001 certification demonstrates your commitment to quality to clients and customers. It could help you to attract new clients, and keep your current clients/customers happy too!
- Reduced costs: Minimise errors and improve resource allocation with ISO 9001 for IT companies and save costs.
Can ISO 9001 be adapted to the IT industry?
Of course, ISO 9001 for IT companies is fantastic and can be adapted to your QMS and specific IT services. Whether you focus on software development, network security, cloud solutions, or IT consulting, this Standard can support your processes and take them to the next level. ISO 9001 can be adapted to IT companies and departments in many ways:
- Define your IT processes: Set out vital processes like software development lifecycles or incident responses so you’re prepared in the case of a major issue
- Focus on service quality: Make sure to make client requirements and industry best practices a priority by setting clear quality standards for your IT services.
- Foster continuous improvement: Continuous improvement is applicable for any industry. You should continuously evaluate your IT processes to identify areas for improvement, so your business always stays on top.
Get your IT business ISO 9001 certified with us!
ISO 9001 for IT companies can bring many benefits! If you’re looking to become certified then why not take the certification journey with us and we’ll support you every step of the way. Our ISO consultants will help to create a QMS that works for your IT business, improving quality and efficiency in areas across your organisation. We’ll conduct an ISO 9001 audit to assess your current process, and see how we can get your business to reach the ISO 9001 requirements!
You can also merge multiple ISO Standards with Integrated Management Systems. If you’re interested in becoming certified with us, then get a quote today, or call 0330 127 5121 for more information about our ISO services.
If you want to learn more about the Standard, take a read of our guide to ISO 9001 in the workplace.
