Copart UK, a company that holds used and salvaged car auctions in addition to running a website for buying cars, has always emphasised the importance of well documented processes and continuous improvement.
When the pandemic spread, Copart UK was able to rely upon its business continuity plan to help them work effectively and with minimal disruption. But the unprecedented situation also revealed that there was room for improvement.
To strengthen specific areas of their planning and create a truly robust continuity plan for their business going forward, Copart UK turned to Citation ISO Certification and initiated the Business Continuity Solution.
Once they had a strong and tested plan in place, Copart UK then decided to take the next step and work towards achieving ISO 22301, the international Standard for business continuity management.
The Business Continuity Solution has been specifically designed to help businesses evaluate risk to their critical operations and find ways of managing, mitigating or removing this risk to keep business going, no matter what happens.
To help businesses become more resilient, our consultants work with businesses to identify gaps in continuity plans, conducting business impact assessments and gap analysis reports to find and record risks. A business continuity plan is then built, which the business can rely upon in times of disruption.
ISO 22301, meanwhile, is the international Standard for business continuity management. It builds a detailed management system to reduce the threat of disruption and protect your assets, integrating risk control and identification into every aspect of your business.
“We’d already got a tried and tested business continuity plan, but we worked with Citation ISO Certification to review specific elements of the plan that needed to be strengthened, such as recovery times and the business impact assessments to identify critical services,” explained Stephanie Barnard, Head of performance Management, Quality and Audit.
Using this information, Citation ISO Certification then built a bespoke business continuity plan, which the business can use in the event of a disruption to keep key services running and shorten the amount of time needed to recover.
Once a plan had been created, we also helped with testing it, a key part of business continuity maintenance. “Citation ISO Certification supported us with a mock exercise, which will prepare us for our own in the future. I feel really confident that we understand this more fully now,” said Stephanie Barnard.
After working on their business continuity plan, Copart UK then decided to go straight to the ISO 22301 certificate to consolidate their learnings, which they found to be a smooth process.
The Business Continuity Solution meets, and even exceeds, some of the requirements of the ISO, putting companies like Copart UK ahead of the curve when it comes to preparing for certification.
For example, the Solution includes:
With both the Solution and ISO 22301, Copart UK can now move forward with the reassurance that they have a strong and up-to-date continuity plan and management system that can support them in the event of future disruptions, something that may also help to improve their customer satisfaction.
Stephanie Barnard concluded: “I think this will really show our customers that we are committed to maintaining our services when it matters the most. Our business continuity plan is now in a much more comprehensive format with elements we’d not fully considered previously. It’s a document we want to keep up to date and make as easy as possible to use if we are ever in a situation in which we need to.”
To help your business react to and recover from disruption, we can work with you to create a strong business continuity plan that helps your business to respond confidently to disruption and keep recovery time to a minimum.
Featuring a two-day consultation, our Business Continuity Solution will include the following:
This will give you the ideal stepping-stone to ISO 22301, if desired.
An internationally recognised mark of best practice, ISO 22301 will enable you to implement, maintain and improve a business continuity management system, which will support your business before, during and after disruption.
To find out more, visit our dedicated webpages for the Business Continuity Solution and ISO 22301.
You can also get in touch on 0333 344 3646 or by emailing [email protected].
SECTOR TYPE
RetailISO USED
Business Continuity Solution and ISO 22301LOCATION
Wootton, BedfordshireThe experience Citation ISO Certification has in putting business continuity plans together is evident, and they were really supportive in helping us pull together all the various strands of our services and put together a meaningful business impact assessment.”
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