Uncategorized Archives - Citation ISO Certification

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Using ISO 45001 and 45003 to manage psychosocial hazards

Today’s dynamic work environment demands that employers ensure the wellbeing of employees beyond physical safety. Psychological and social factors can […]

The benefits of combining ISO 9001 and ISO 27001

An Integrated Management System (IMS) can benefit your organisation magnificently. If you’re looking to get ISO 9001 and ISO 27001 […]

What is the role of a certification body?

The exact role of a certification body can sometimes be a bit difficult to unpick, but we’re here to demystify […]

Beat ‘Blue Monday’ and get your business fit for the future

It’s that time again. With the festive celebrations a distant memory and January feeling like it will go on forever, it’s likely your employees are feeling the slump. They’re not alone. January is the UK’s peak time for sickness absence and stress with the number of sick days higher in January than in any other month.

Information security vs Cyber Security: Recognising the difference

The difference between information security and cyber security might be small, but understanding the differences is a top priority if […]

Season’s Greetings

We’re wrapping up the year and we wanted to take a minute to say thank you for being a brilliant […]

ISO 27001 v 27002: What’s the difference?

Cyber security is important to all businesses but especially those scaling up. Businesses that don’t protect themselves as they grow can have a difficult time recovering from a cyber attack. Prioritising cyber security during business growth is essential to protect your business from threats that could hamper growth and the future of your business.

How physical security controls help businesses protect information

Physical security controls offer businesses protection against damaging attacks that threaten your information security. Keeping your data and information safe […]

How to write an ISO 27001 internal audit report

So, you’ve managed to attain certification to ISO 27001. You’ve strengthened your business’ information security, providing the platform for success. […]

How Information Security Risk Management protects against cyber threats

The constant evolution of cyber threats means businesses need to consider adopting information security risk management. As new technologies are […]

How to conduct an ISO 27001 gap analysis

Carrying out an ISO 27001 gap analysis might seem like a daunting task for your business. With multiple requirements, controls […]

How to improve cybersecurity across your business

The importance of an effective information security policy

Information security policies form the foundation of an organisation’s security and are featured as part of ISO 27001’s controls. But what are they and what should they include?

How ISO 27001 can help your business achieve cyber resilience

Cyber resilience is a business’ ability to prepare for, respond to, and recover from cyber threats and attacks while continuing […]

5 benefits of business continuity management systems

So, let’s paint a scenario, however far-fetched it may seem…your business is continuing to grow, going from strength to strength. […]

A Guide to ISO 14001

Implementing the ISO 27001 Management System does not necessarily mean that you have fulfilled your responsibilities as a business handling personal data in accordance with the GDPR, but it does mean you’re well on your way.

Getting your ISO 27001 risk assessment right – our top tips

Identifying and responding to risks that threaten to compromise your information security should be an integral part of your responsibility […]

A Guide to ISO 27001

Does ISO 27001 cover GDPR?

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A Guide to ISO 9001 in the workplace

The difference between ISO 27001 and cyber essentials

Colleges and other education establishments are now required to implement ISO 27001 as part of their 2019/2020 contracts

ISO 27001 for education

Colleges and other education establishments are now required to implement ISO 27001 as part of their 2019/2020 contracts

10 common examples of ISO 14001 non-conformance

Does your organisation consider and manage its environmental impact? Everyday businesses are faced with increasing pressure from customers, regulators and governments to reduce their environmental impact.

ISO 27001 processes, policies and procedures

Colleges and other education establishments are now required to implement ISO 27001 as part of their 2019/2020 contracts

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How does ISO 27001 help protect your organisation?

ISO 27001 is the international Standard for information security but how does it work to protect your organisation and its information?

What is the latest version of ISO 14001?

The ISO 14001 standard has been updated, but how will these changes affect businesses? ISO 14001:2015 follows the new Annex SL framework. It also includes more leadership responsibilities and addresses the environmental impact at all stages within product life cycle.

ISO 27001 for the Construction Industry

Cyber security is just as important in the construction industry as any other. With so much sensitive information stored within […]

How environmental factors affect businesses

There are lots of environmental factors affecting business operations, whether that’s down to you, or something you can’t do anything […]

ISO 27001 For The Retail Industry

Cyber security is all about how organisations work to reduce the risk of cyber attacks. They’re becoming ever more common […]

ISO 9001 Processes, Procedures and Work Instructions

ISO 9001 processes and procedures are integral to managing the requirements needed to meet the criteria outlined in the ISO […]

Why should you buy ISO 14001?

If you are looking to reduce waste management costs and demonstrate your business’ commitment to protecting the environment, implementing an environmental management system such as ISO 14001 can be a fitting solution.

Make change that lasts this Mental Health Awareness Week

Make change that lasts Let’s face it, many businesses view mental health initiatives as a nice thing to have rather […]

A Guide to ISO Non-conformance

ISO non-conformance is the failure to meet one or more of the requirements outlined in management standard criteria. Whether it’s […]

How to Take Corrective Action Against ISO Non-conformance

What is ISO corrective action? In every business mistakes will happen, but it’s how you learn from these mistakes that […]

Cost of ISO non-conformance

ISO Standards are thought of as the global best practices by many industry leaders, so being ISO-certified shows your clients and customers that you’re a company to be trusted. But what happens when your business isn’t operating up to Standard? It’s known as non-conformance.

We can now offer certification to ISO 27001:2022

Great news – we can now certify to the new ISO 27001:2022 Standard. This has been brought bang up to date so you can make sure your business is always one step ahead of cyber criminals.

Managing sensitive online customer data? Here’s how to do it safely

By implementing some of the information security controls required by ISO 27001, you will be able to show due diligence to laws and regulations relating to data protection, like the GDPR and DPA.

How to make your business more energy efficient

With rising energy costs a challenge for every business you’ll want to make sure you’re being as efficient as possible and reducing your energy waste. Improving how you manage your energy can make a real difference to your business and the environment. So, it’s time for some positive energy, you’ve got the power to make changes to increase your energy efficiency, reduce your environmental impact, increase savings and boost your brand reputation.

A brand-new chapter

We’ve changed our name from QMS International to Citation ISO Certification. We’re the same great people providing the same great service, but our new and exciting rebrand is a truer reflection of who we are and we’re ready to share it with you.

ISOMentor – new courses now available

We’re excited to share that we now offer ISO 14001 and ISO 45001 (as well as ISO 9001) on our popular virtual training workshop service, ISOMentor.

Are you getting workplace wellbeing right?

The first Monday in February (which this year was 6 February) has been dubbed ‘National Sickie Day’. Statistically, it’s the day that more workers in the UK will call in sick than any other day.

Atlas just got smarter

You may remember back in November we aligned our management system platform with Citation’s and introduced you to your improved, streamlined management system hub – Atlas. Well, we promised you more exciting developments to come in 2023 and they’re here!

Which ISOs are suitable for the construction industry?

Working in the construction industry, you probably have a good understanding of how competitive the market is. In order to successfully bid on projects, your construction firm must keep up to speed with industry demands. And this isn’t always easy without the right guidance… That’s where ISO Standards come into play!

Season’s greetings

We’re wrapping up the year and we wanted to take a minute to say thank you for being a brilliant business and we look forward to continuing to support you in 2023.

Unpicking the ISO 27001:2022 changes

The much-anticipated 2022 update to the ISO 27001 Standard is here! Its official name – ISO/IEC 27001:2022 Information Security, Cybersecurity […]

5 ways to retain and engage your employees

Is employee disengagement or ‘quiet quitting’ if you want to be trendy, affecting your business? Odds are, it is. According […]

Thinking about mental health? You should be

When you think about Health & Safety what springs to mind? It’s probably a safe working environment – handrails, hazard […]

Employer of the Year 2022 nomination: a message from our MD

It was an honour to be nominated for the Employer of the Year 2022 award Unfortunately, we walked away empty-handed […]

QMS Employer of the Year Finalist 2022

We’re thrilled to be a finalist at the Norfolk Business Awards 2022! After two rounds of judging, we’re delighted to […]

QMS Connect is becoming Atlas

We’re making your management system platform a whole lot better. We’re excited to share that we’re revamping and evolving our […]

Specialised support for your business

Looking for ISO consultancy you can count on? We’re here for you at all stages of ISO certification and beyond. […]

World Mental Health Day 2022

Monday 10 October is World Mental Health Day and we’re looking at what you can do to support your team. […]

Why Health and Safety professionals need ISO 45001

We’ve all heard the saying safety first. So, when you’re responsible for the Health & Safety of employees and customers, […]

Which ISOs are suitable for smaller businesses?

At first glance, International Standards can seem tricky, time-consuming, and reserved for larger organisations but take a closer look and […]

Benefits of high-quality training for ISO businesses

What makes training “high-quality”? Is it engaging content? Additional resources? Approvals and certification? We believe it’s a mixture of all these points that makes for high-quality training, which can benefit your organisations in many ways…

The importance of compliance in manufacturing

When you work in manufacturing, you know compliance is key to meeting the standards expected of your business. From health and safety hazards to unsatisfactory goods, a breach in the system could damage operations. Such problems can lead to unhappy customers and harm the reputation of your business.

Meet ISOMentor

Whether you want to dig deeper into the Standard requirements, recap on internal audit training or gain practical advice, our virtual workshops are your new go-to ISO guide. Our live workshops will ensure you and your team understand everything you need to know about your management system and get the maximum benefit for your business.

How to minimise the risk of workplace injury in the construction sector

According to the HSE, construction is ranked as one of the most dangerous industries to work in. In fact, the rate of fatal injury in construction is around four times as high as the average rate across all industries.

Best Ways to Maintain Relationships with Your Employees Online

As a team leader, one of your main responsibilities is maintaining relationships with your employees and keeping the team spirit up. However, when you’re managing a remote team, this can be easier said than done.

The future of IT security for business: Why is it so important?

The rate at which businesses are experiencing cybersecurity breaches is alarming. The latest UK government survey found that in the last 12 months, 39% of UK businesses identified a cyber-attack. Within this, 31% of businesses estimate they were attacked at least once a week.

Manufacturing in a Post Pandemic World

No manufacturer was left unchanged by the pandemic. Vulnerabilities in the supply chain were exposed, operations pivoted, and changes were […]

Open sesame: are your passwords as secure as they could be?

Cyber incidents are the biggest concern for companies globally in 2022, according to the Allianz Risk Barometer. No company is […]

What is a purchasing procedure?

A purchasing procedure outlines the process of obtaining goods and services through your supply chain. As a business, you need […]

Want to protect your business and the planet?

As part of our commitment to protect the environment, we’ve made a promise to plant a tree for every new ISO 14001 certificate we certify in 2022. Plus, if we reach 1,500 trees, we’re going to double this number to 3,000. That’s something to root for!

10 Logistics Technology Trends to watch for in 2022 and beyond

Keeping abreast of various technical developments may be tough, especially because new technologies appear every day. Companies need to stay informed about tech trends to be successful. In this article, we will list 10 logistics technology trends to keep an eye on in 2022.

What should be included in a mental health policy?

Did you know that 822,000 workers suffered from work-related stress, depression, or anxiety in 2020/21? Additionally, new cases of work-related mental ill-health rose by 50% last year, according to the HSE.

How can you cut musculoskeletal issues in the workplace?

Often, when we think of injuries in the workplace our minds jump to immediate accidents that happen without warning as a result of an incident like a trip, fire, or fall. However, one of the most common workplace injuries is musculoskeletal disorders.

What a waste: the effects of business waste on the environment

As your business operates day-to-day, it is almost certain that you will be producing and/or discarding waste products. When you consider how many businesses are operating in the UK (roughly 5.6 million), you can only imagine the sheer amount of waste they collectively produce. In fact, a government report estimates that the UK generated 43.9 million tonnes of commercial and industrial (C&I) waste in 2018 alone.

Launchpad has been replaced by QMS Connect Lite

Over the last few months, we’ve been in touch to let you know that the Launchpad platform is being decommissioned. Access to this platform will end on Thursday 31st March 2022. To ensure a smooth transition to the new platform, customer accounts have been created and all our existing Launchpad user documentation migrated to QMS Connect Lite.

An update on the upcoming changes to ISO 27001

Businesses are now relying on technology more than ever. That increased usage of technology presents an increased risk of cyber-security threats – from malware to phishing. To tackle this increased risk posed by the ongoing technological revolution businesses today are experiencing, experts have anticipated a new version of ISO 27001 to be released this year.

Is your business losing recruits due to bad ESG credentials?

Research by business services provider DWF suggests that organisations who are failing to improve their environmental, social and governance (ESG) credentials are struggling to attract new talent.

How can you create a secure supply chain?

Supply chain security is an integral part of supply chain management that looks at the risks associated with external suppliers, vendors, and others. Ultimately, the goal of supply chain security is to identify, analyse, and mitigate the risks that come as part of working with other organisations.

What do the ISO 27001 and ISO 27002 updates involve?

ISO 27001 and ISO 27002 are being updated this year, but what are the updates likely to involve and what should you do if you already hold an ISO 27001 certificate? Read on to find out.

Use Blue Monday to focus on your employees’ mental health

The third Monday of January is held to be the most depressing day of the year, bringing some much-needed attention to mental health. But what can employers do to support their workers’ well-being through the winter and beyond?

Six Mistakes You’re Making In Your Business’ Sustainability Plan

As a business owner you’re probably very aware that organisations like yours are being judged on their impact on the planet. As a result, it’s likely that more customers going forward will decide whether to buy from you depending on your sustainability goals.

New HSE health & safety stats reveal the effects of COVID

The Health and Safety Executive has published its workplace health & safety statistics for 2020/21, revealing the toll of the pandemic and the continuation of poor mental health among workers.

It’s time for the Christmas break

It’s that time of year again! Read on to find out more about our office hours over the Christmas holidays.

The Environment Act is now law – but what does it mean?

After a long and bumpy path through parliament, in November 2021 the Environment Act was finally given royal assent. But what does the Act cover, and what does it mean for businesses?

QMS launches ISO 45003 product

The new global Standard on psychosocial risks in the workplace is now available from QMS, who will be offering it as a standalone product or as part of an integrated management system with relevant ISOs.

How sustainable is your business?

Want to find out how your business measures up against your peers when it comes to environmental sustainability, business continuity and information security? A new tool promises to do just that.

Understanding the needs and expectations of interested parties for ISO 9001:2015

To fulfil the requirements of clause 4 of your ISO, you must understand the needs and expectations of your interested parties. But who are your interested parties, and how do you manage their expectations

QMS International is now ISO 27001 compliant!

With information increasingly under threat, QMS International has implemented a fully compliant ISO 27001 management system to help ensure the protection of business information.

How can ISOs help businesses to reach COP26 goals?

The COP26 gathering in Glasgow brought home the importance of change to the way we run our businesses and live our lives. But what part can ISOs play in this?

Are you serious? New study suggests employers don’t take H&S seriously

Keeping workers safe and healthy is a legal obligation but results from a new survey have revealed that than one in 10 manual workers don’t feel that their employers take the issue seriously enough.

What are the barriers to business’ environmental ambitions?

Customers, governments and campaigners all want businesses to embrace sustainability, but change is taking a long time to come. So, what’s stopping them?

What are the issues with carbon off-setting?

Carbon off-setting is being increasingly used by businesses to boost their green credentials. But how does it work and is it actually a useful tool for greater sustainability?

Meet ACS Requirements with ISO 9001/BS 10800

Create a tailored quality management system that also follows the recommendations of the new BS 10800 to help your security business meet the criteria of the Approved Contractor Scheme of the Security Industry Authority.

How do toolbox talks fit into ISO 45001?

Safety meetings such as toolbox talks are a great way to promote health & safety within an organisation. But what do they involve and how can they help you to meet ISO 45001 requirements?

Natasha’s Law is coming – are your processes up to scratch?

On 1 October Natasha’s Law comes into force, which means food producers and suppliers need to ensure that they have the right ingredient information displayed. But what exactly is changing and how can ISO 22000 help?

Our 2021 Environment Report goes live

In the first half of 2021, we spoke to businesses about their attitudes towards sustainability in the wake of the COVID pandemic. The results have now been analysed and published in our in-depth report.

The 101 on efficient warehouse management

Warehouse efficiency has long been relied upon for successfully servicing many industry sectors, but the recent boom of e-commerce has brought it even more into focus. A high level of organisation and quality communication is required to effectively manage a warehouse and consistently (and successfully) fulfil the end consumer’s needs. None of this is possible without efficient warehouse management.

How can ISO 9001 help sole traders?

ISO 9001 is an internationally recognised Standard for quality, but this doesn’t mean that it is only designed for large companies. Read on to find out how micro businesses and sole traders can also benefit from its processes.

Ransomware attacks double in 2021

Ransomware attacks in the first half of 2021 have doubled with the education, retail and manufacturing sectors proving to be the most appealing targets.

QMS raises over £1,000 for the Woodland Trust

QMS International is happy to announce that we have raised more than £1,000 for the Woodland Trust, which will go towards supporting the reforestation of Britain.

All alone: what are the risks of lone working?

Lone working carries unique risks, and with approximately eight million people already working without others in the UK, employers need to know what they can do to keep them safe.

HSE releases statistics for fatal workplace accidents in 2020/21

The HSE (Health and Safety Executive) has released its provisional statistics for fatal workplace accidents in the year 2020/21, revealing that there was an increase of 29 deaths after the record low of 2019/20.

Construction firms must commit to net zero to win public contracts

From September, construction companies bidding for public contracts worth £5 million or more must commit their business to reaching a net zero target by 2050, highlighting the growing emphasis on businesses growing their environmental consciousness.

Environment survey raises money for the Woodland Trust

QMS has so far raised a total of £580 for the Woodland Trust by donating £10 for every completion of a survey assessing business attitudes towards the environment.

How do you restart your manufacturing business after COVID-19?

Business in the manufacturing sector is picking up, which means more businesses are re-opening their doors or upping the pace of production. But how can you restart safely and prepare for growth?

QMS’ new online management platform available to all customers

QMS has adapted its new online platform, QMS Connect, so that both new and existing customers can reap the benefits of more straightforward ISO project management from one single platform.

QMS awarded 1* rating in the Best Companies survey

The pandemic may have made 2021 a tough year for many, but the dedication of QMS’ staff has led to a 1* rating for ‘very good’ engagement in the 2021 Best Companies survey, a fantastic achievement.

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How can ISOs support mental well-being in the workplace?

Mental health in the workplace has become a priority issue, particularly after the effects of COVID-19. But how can ISOs help you to support your team’s mental well-being?

How to Manage Remote Teams Effectively

As lockdowns and other huge restrictions remain in place, the matter of managing remote work remains acutely relevant. Several issues therefore need close consideration: human interaction, tools to facilitate the workflow, and work efficiency tracking/measurement.

Case study: Efinity Labs

When the pandemic hit, Efinity Labs threw itself into sanitiser production. With a new product and new processes, the time was right to take quality to the next level with ISO 9001.

What cyber-attacks are businesses facing in 2021?

The past year has shown that cyber-attacks are on the increase – and they’re gaining in sophistication too. So, what kinds of attacks are on the rise, and what can businesses do to defend themselves?

Check out our webinar page!

Our new webinar page means that you can catch up on recorded webinars and take a look at the schedule for our upcoming presentations.

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The cost of cyber insecurity

Cyber crime is becoming ever more lucrative to criminals as more and more businesses implement more digital solutions. With the number of attacks growing, more businesses are suffering the financial cost.

Why should you buy ISO 45001?

If you want to build greater trust both within and outside of your organisation, implementing a strong framework of health & safety processes can help to grow your business’ reputation as a responsible employer.

Our SME cyber security report is live!

With cyber security becoming a hot topic due to the rise in remote working, we set out at the beginning of 2021 to find out how vulnerable SMEs are to cyber-attack, and what they are doing to protect themselves.

Report highlights mental health concerns during pandemic

Research carried out among workers across the globe reveals that employers need to recognise the mental health vulnerabilities of their staff in the wake of the changes brought about by COVID-19.

What are the 10 most common Occupational Health & Safety (OH&S) non-conformances found by ISO 45001?

If you’re looking for advice on how to best apply the guiding principles of ISO 45001, our top 10 non-conformances could help you identify where improvements could be made.

What are the 10 most common non-conformances identified at an annual ISO 27001 surveillance audit?

Typical non-conformance can help you to identify where you could make improvements to your own processes and procedures to ensure you’re getting the very best out of your ISO. Here is our ISO 27001 top 10.

5 things businesses need to do to survive the next pandemic

There’s light at the end of the COVID-19 tunnel, but what can businesses do to make sure they’re on the front foot if another pandemic takes the world by storm?

What are the 10 most common environmental non-conformances identified by ISO 14001?

With the reduction of environmental impact an on-going hot topic, we’ve identified the top 10 non-conformances our customers identified through their ISO 14001 Certification.

How could ISO 9001 help to improve my business?

Although all businesses try their best to avoid errors and issues that impact their business, it’s common knowledge that this is notoriously hard to achieve. So how can a ISO 9001 compliant Management System help? Here’s our 10 ten.

Under attack: how ready are SMEs for a cyber-attack?

The rapid switch to remote working turned business cyber security on its head. But how prepared are SMEs for a cyber-attack, and how strong are their defences? To find out, we went and asked them.

Learning the risk: why risk assessments are key to your business

Risk assessments are key to keeping your workforce safe. But the changes brought by COVID-19 revealed that not all businesses are necessarily being proactive when it comes to assessing risk.

How well did businesses adapt to the pandemic?

What did businesses do when the pandemic spread in 2020? How well did they cope, and how did staff deal with the changes? To find out, we went and asked them.

How do sole traders carry out a management review?

Management reviews are an essential part of ISO maintenance – but how do you carry them out if you are the only one in your business? Read on to find out.

How can construction companies help in the Race to Zero?

The Race to Zero is on, and every industry needs to do its bit to cut our carbon emissions. But what can construction companies do to shrink their footprint, and how can ISO 14001 help?

What is a QMS?

Read on to find out what a QMS is, what it does and what benefits it can bring to any organisation, large or small.

Case study: How Copart UK improved its continuity planning

Copart UK wanted to enhance their services and provide reassurance to clients in the wake of the COVID-19 pandemic. Read on to find out how QMS’ Business Continuity Solution helped them to develop a robust plan and set them on the course for ISO 22301.

Our Review Of The Back to Work Report

To find out how business adapted to the first national lockdown and how they recovered afterwards, we’ve created an in-depth report based on the results of our survey of SMEs.

5 long-term impacts of COVID-19 on businesses

The COVID-19 global pandemic hit businesses hard, but what long-term changes has the spread of the virus caused? From rapid digital evolution to continuity planning, here are some of the key long-term effects.

Get ready for Brexit with a data protection checklist

From 1 January we will no longer be a member of the EU, and this means that there will be changes when it comes to the way we handle personal data. To help you make sure you’re ready, take a look at our Brexit checklist.

Four white arrows painted on a wooden surface

Did business continuity plans help businesses during lockdown?

When the first national lockdown was announced, businesses across the country had to adapt quickly. But were those with business continuity plans better able to deal with the challenge? We went to find out.

HSE reveals that more than half of working days were lost to mental ill health

The latest statistical report produced by the HSE (Health and Safety Executive) has revealed the lowest number of workplace deaths on record. However, it has also found an increasing trend towards work-related mental ill health.

Wrap it up: how to keep outdoor workers safe in winter

As the leaves fall and the mercury drops, many of us head inside to hibernate. But outdoor workers need to go outside in all weathers, which opens them up to cold-related illnesses and injuries. So, what can you do to keep workers warm and safe this winter?

Extension granted for OHSAS 18001 certified businesses upgrading to ISO 45001

The global pandemic has put many businesses on the back foot. In recognition of this, the ISO extended the transition period for organisations upgrading from OHSAS 18001 to ISO 45001. But what should you do with this extra time to prepare?

Why should manufacturers get ISO 9001?

Maintaining quality, consistency and customer satisfaction is key for success in the manufacturing industry – which is why the Standard for quality management (ISO 9001) could be the perfect partner if you’re looking to get ahead in the industry.

Master the 8D method of problem-solving

A one-off non-conformity is common in any business, but if left to multiply, they can cause significant damage. Finding the root cause is key, and there are plenty of methods you can use. One of the most popular, particularly among larger companies, is the 8D method.

Glasses, phone, pencil case, notepad and laptop on desk

Cyber security after COVID-19: what should businesses do next?

COVID-19 is still far from being banished to the back of our minds, but with the dust settling on many hastily put-together remote working solutions, what should businesses do next to shore up their information security?

Building trust with ISO 45001

ClearView has been providing powerful commercial security systems to businesses and organisations since 1996. But to show their customers that they put safety alongside security, they chose to implement ISO 45001. Read on to discover their insights into the process.

Testing, testing: how to test your business continuity plan

A robust business continuity plan can help your business get back on its feet after an unexpected interruption, such as an IT failure, powercut or pandemic. But a plan is only effective if it is implemented correctly, and the best way to determine that is to test it.

How can ISO 9001 attract clients in the recruitment industry?

The recruitment industry is a pretty saturated market with thousands of companies vying for the interest of clients and candidates. So how can you stand out from the crowd? With ISO 9001 in your pocket, you could put your agency at the front of the queue.

The new ISO 20252:2019 for market research you can trust

Show your clients that you take consistency, transparency and security seriously by upgrading to the latest version of ISO 20252, the international Standard for Market, Opinion and Social Research.

Time to upgrade your ISO 22301?

In 2019 the requirements of ISO 22301, the Standard for the Business Continuity Management System, were updated. Changes are minimal, but businesses certified to this Standard now have three years to upgrade. Read on to find out what the upgrade entails and how QMS can help.

Finding and Resolving ISO 9001 Non-Conformance Issues

Hunting for the root cause of a non-conformity and putting corrective action in place is all part and parcel of maintaining an ISO management system. But how do you go about it? To find out, check out our step-by-step guide.

New opportunities for Cintra with ISO 9001 and ISO 27001

After achieving certification in both ISO 9001 and ISO 27001, Cintra, a multi-award-winning enterprise architecture and cloud specialist, has grown in confidence, opening up new business pipelines and discussing new opportunities.

One in five managers aren’t trained in health and safety

Research by IOSH (Institution of Occupational Safety and Health) and YouGov has revealed that businesses may be underestimating the importance of health and safety training for managers and the benefits it can bring to their reputation, productivity and working environment.

Workplace fatalities reach record low reveals HSE

The HSE (Health and Safety Executive) has released provisional health and safety statistics for the year 2019/2020, revealing that 111 workers were fatally injured in the workplace, the lowest number of annual workplace deaths on record.

What are the 5 key components of a business continuity plan?

The power goes off, you’re hit with a cyber-attack, a pandemic breaks out… disruption to your business can happen at any time, but how you react to it can make all the difference. A business continuity plan can ensure your reaction is the right one, but what does it involve?

Cover up and keep cool: how to keep your outdoor workers safe in the sun

The sun is out and lockdown is loosening, which means more of us are lying out in the sun to bake. But what are the risks of summer sun and extreme heat to outdoor workers? Read on to discover the risks and what you can do to keep your workers safe this summer.

Are your cyber policies up to scratch for the ‘new normal’?

Whether working remotely, heading back to the office or switching between the two, the ‘new normal’ in the wake of the pandemic has put IT teams and cyber policies under strain. But what are the risks of our new working lives, and how can you keep your business secure?

In focus: DS Water and ISO 9001 and ISO 14001

To find out how the services of QMS help businesses reach ISO certification, we spoke to Daniel Goaillard of DS Water to learn about his experience and how he plans to use the Standards and QMS Connect to grow his business.

The long game: why strategy is the key to environmental sustainability in business

We’ve all doing our bit by throwing cans in the recycling bin at work and flicking off the lights when we’re the last to leave the office, but can environmental sustainability in business ever be fully realised without a long-term strategy?

Building a path out of lockdown with ISO 9001

When COVID-19 sent the construction industry into crisis, London-based firm LS Build was able to adapt to the situation and begin paving the road out of lockdown. Here’s how the firm relied on ISO 9001 to put them ahead of the curve.

Let’s get back to business: 5 things you need to think about

There’s a little bit of light at the end of the lockdown tunnel and organisations across the country are starting to think about getting back to business. But it won’t be a case of flinging open the doors and welcoming back your staff. COVID-19 is still a threat, and as a result,

Taking action: 7 things SMEs are doing now to save the planet

Every little helps when it comes to saving the environment, but some SMEs are taking even bigger steps towards a more sustainable business. To find out exactly what SMEs are doing to protect the planet, we went and asked them. Here’s a round-up of what we discovered.

Planet vs profit: what are current SME attitudes towards environmental sustainability?

Consumers and governments are calling for more businesses to embrace an environmentally sustainable way of working. But how realistic is it? And what should be done? We spoke to some SMEs to get their opinion.

From cabinets to PPE

After COVID-19 forced Rapid 3D Solutions (Tracecnc.co.uk) to shut down, its ISO 9001-assured procedures have been put to a new use – producing PPE for the NHS.

Major vs Minor: Non-Conformance ISO

Non-conformances will often get flagged up in audits, but what is the difference between a major and a minor non-conformance? To dispel some of the confusion, we’ve put together a handy guide.

10 ways to spring clean your business during lockdown

Lockdown may be preventing business as usual, but it could be the perfect opportunity to give your business a spruce up. Here’s our round-up of what you could do to help your business to spring back into action after lockdown.

The business case for ISO 9001: why should you buy?

You have to speculate to accumulate, and ISO 9001 has a strong case for investment. But if you or your management team need convincing, we’ve put together a business case just for you. Read on to find out more.

How can ISOs make your business disaster-proof?

Fire, flood, theft, a global pandemic… disaster can strike at any time. But with the right preparation and tools at your disposal, you can help your business to come out on top. Here’s how ISOs can help.

Coronavirus update: our services

QMS has been closely monitoring the latest Coronavirus advice and is fully equipped to continue to provide our usual services without interruption. Read on to get more details.

Risky business: why an out-of-date management system is a risk

Don’t let your standards slip with an out of date management system – upgrading is easier than you think.

Slips, sickness and stress remain high at work says HSE

Figures from the 2018-19 HSE summary show that illness and injury rates at work remain high. Discover the details and what you can do to improve health and safety

How Office Tech Can Help Businesses Make Eco-Friendly Choices

Going for the pro-environmental option does not necessarily require a huge amount of financial investment. Companies can choose to adopt practical methods such as utilising office technology that help, rather than damage the environment.

ISO 22301 Update – how will Certified Businesses be Impacted?

Earlier this year, the International Organisation for Standardisation (ISO) updated the Standard for business continuity management – ISO 22301 – to make it easier and clearer to use. Find out how this change affects businesses currently using an ISO 22301:2012 Management System.

What do I do if I’ve failed my ISO audit?

A detailed guide on what to do if you have failed an ISO audit and how you can recover from a failure.

Man presenting to room of people sitting on chairs

How do you manage your management review?

Make your next management review one to remember with these top tips on how to keep them engaging.

ISO 22301:2019 Revision Published

ISO 22301:2019, the updated standard for business continuity management systems was published on 31st October 2019 and replaces the previous 2012 edition.

Context of the Organisation Explained

An in-depth look at Clause 4 of the Annex SL structured ISO Standards, Context of the Organisation.

CDM Regulations explained

They’re the main regulations overseeing health, safety, and welfare across Britain’s construction industry, but how much do you know about CDM? Here, we take a closer look at these important legal duties

Are you ready to Tender?

An overview of the different types of tenders and the issues you should consider before responding

What does a no-deal Brexit mean for your environmental policy?

With a no-deal Brexit on the table, how are businesses going to meet their climate change requirements?

Information Commissioner’s Office updates their Data Protection guidance

The Information Commissioner’s Office (ICO) has updated their guidance on Subject Access Requests. Read more about the changes and how they affect your business.

Management System maintenance: what do businesses need to do?

Ensuring that your Management System is kept up-to-date is one of the most important aspects of maintaining your certification to your chosen Standard. If you’ve ever wondered where to start; look no further.

5 Cloud Security Tips For Keeping Your Business Data Safe

Cloud storage presents many benefits for the convenient availability of data, but confidentiality risks should be considered at all times. Here are five tips to tighten your cloud security:

Everything you need to know about ISO Management Systems

Are you struggling to get your head around ISO Management Systems? This comprehensive guide will tell you all the essentials and get you up to speed in no time!

British Airways fine: a warning to all

If data protection hasn’t crossed your mind much since the GDPR came into effect last year, then this month’s shocking announcement by the Information Commissioner’s Office (ICO) might give you pause.

A Beginner’s Guide to understanding SSIP Membership and Accreditation

What is SSIP? And what does it all mean? This blog explains SSIP membership and how businesses may become SSIP accredited. It also addresses the great benefits that SSIP accreditation can pose for buyers and suppliers. Finally, it provides insight into SMAS.

ISO 22000 for event management companies

Find out how ISO 22000 is an excellent way to manage the complex processes that event management companies are required to follow.

What is the Plan Do Check Act cycle?

Find out about the Plan Do Check Act cycle and how it works.

10 Information Security Tips for Small Businesses

Read our tips on how small and micro businesses can protect themselves from information security threats

GDPR One Year Anniversary

In the year since it was introduced, how does the European Commission rate the progress of the GDPR?

What is an Integrated Management System?

Find out about Integrated Management Systems and how they can help businesses like yours.

What is Annex SL?

Annex SL is the high-level structure for modern ISO Standards. The new structure ensures consistency and compatibility between the different Management System Standards.

Documented Management System vs ISO Manual

Documents that describe your Organisation’s processes are referred to as a documented Management System. But how should you present these documents?

ISO 9001 vs other Quality Management Systems

Find out about the differences between an ISO 9001 certified Management System and other available Quality Management Systems.

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ISO 20252:2019 Published

The 2019 version of ISO 20252 – the Standard for Market, opinion and social research – has been released. This third revision to the Standard has seen it updated to cover changes to both new and modified research practices.

How Will ISO 9001 Help Your Start-Up?

While often viewed as a tool for larger companies, ISO 9001 certification actually has equal power to boost the performance of start-up ventures. Here’s how:

The importance of engaging your team

Empowered and engaged employees bring many benefits to an organisation. Find out how you can get your employees on side and bring these benefits to your business.

QMS International Limited awarded Feefo Gold Trusted Service Award 2017

In May 2017, QMS International Limited was presented with the Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

The History of ISO 9001 Standards

In the year 2000, the ISO 9002 and ISO 9003 standards were retired and succeeded by a revised ISO 9001 – but is it a suitable replacement?

5 Tips to get the most out of an External Audit

External Audits ensure that your processes, systems and Manual are still appropriate and, more importantly, beneficial to your business. Find out how you can get the most out of yours with these five tips.

Tesco ordered to pay £125,000 for Health & Safety Breach

Tesco have been fined £116,000 and ordered to pay costs of more than £10,000 following an incident where an employee at their Highwoods store was injured.

QMS win Gold Trusted Service for second year

For the second year in a row, QMS has earned the Feefo Gold Trusted Service award for providing a high quality service to customers.

Non-conformities – what are they and why do we need to check for them?

How to identify instances of non-conformity within a Management System and why it is important to do so.

QMS awarded One to Watch for second year in a row

Following the completion of an Employee Engagement Survey through Best Companies, QMS has made it onto the Best Companies Ones to Watch list for a second year.

5 tips to turn customer complaints into useful insight

People don’t like complaining – they do it because you have in some way annoyed or frustrated them. That is why it is important to remember these 5 important tips.

What is a Data Protection Impact Assessment?

Following recent updates to privacy legislation, businesses now need to build data protection into their products and processes right from the design stages.

Three in a row for QMS following 2019 “Gold Trusted Service” win

2019 sees the third year in a row that QMS has earned the Feefo Gold Trusted Service award.

ISO 14001 versus ISO 50001 – What are the Differences?

Businesses looking to become more environmentally responsible are turning to ISO 14001 certified Environmental Management Systems to help them with these aims. But there is a separate Standard, ISO 50001 Energy Management, which is causing confusion for businesses who are unsure

Does Brexit affect CE marking / BS EN 1090 and manufacturers

With the UK’s exit from the EU drawing ever closer, how will companies using the current BS EN 1090 Standard and CE marking be affected?

How will data protection rules change after Brexit?

It seems like the UK’s exit from the EU is just around the corner, and there are still so many questions on what will change and how businesses will be affected.

Why Going Green is Good For Business

When environmental issues first hit the headlines back in the late 1970s the concept of going green was alien to most businesses. Since then, the world has pulled together and created all kinds of initiatives and programs to help slow the effects of global warming.

How the GDPR stole Christmas

Since the GDPR came into force in May this year, there has been a lot of confusion and misconceptions surrounding the new regulations and how they apply to both businesses and individuals.

How does ISO 45001 add value to a conventional Health & Safety program?

Find out how businesses can improve their Health & Safety program by implementing an ISO 45001 Management System.

5 Common Project Management Mistakes & How To Avoid Them

What are the most common mistakes project managers make — and more importantly, how can you avoid them?

5 Tips to get the most out of a Management Review

A Management Review is a formal, structured meeting which involves top management and takes place at regular intervals throughout the year. They are a critical and required part of running an ISO certified Management System. Find out how you can run an effective Management Review

How ISO Certification helps with the UN’s Sustainable Development Goals

Find out which of the ISO Standards help to meet the United Nation’s (UN) 17 Sustainable Development Goals (SDGs).

5 Tips to get the most out of a Supplier Audit

If you decide to carry out a Supplier Audit on the companies you work with, here are some practical tips to help you prepare, ensuring that you get the most out of the process.

5 Tips to get the most out of an Internal Audit

Internal Audits are scheduled periodic checks performed by businesses to ensure that their procedures are being followed as documented and are fit for purpose. Find out how they help your business to examine the operation and success of your Management System.

Electric pylon and windfarm silhouetted against orange sunset

Phase 2 of Energy Savings Opportunity Scheme imminent

The second phase of the Energy Savings Opportunity Scheme (ESOS) is due to begin shortly and businesses who meet the qualification criteria will need to notify the Environmental Agency that they comply by the end of 2019. Find out if the scheme affects your business.

5 Ways to Improve the Consistency of your Organisation’s Operations

Discover how to maximise productivity and customer satisfaction by improving the consistency of your organisation’s operations

How to identify risks and keep trading following a service disruption

Find out what kind of risks can affect a business and what steps can you put in place to recover from these service disruptions – helping to maintain continuity in your service offering.

Computer screen showing username and password input fields

Information Security – Compliance and Certification

Information security isn’t a brand-new subject, but rapid advances in technology over recent years have made it much more challenging for organisations to protect personal data. Find out how you can protect your business.

ISO 50001:2018 Published

The 2018 version of ISO 50001 Energy Management has been released seeing the Standard updated to include new processes and guidance which will allow businesses to use energy more efficiently and effectively.

QMS partners with Your Tender Team

QMS are delighted to announce a partnership with Your Tender Team. Together we are able to provide customers who are looking to go to tender the ISO Certifications they need to meet the tender’s requirements, and the advice they need to get a successful bid.

ISO 22000 Update – how will Certified Businesses be Impacted?

In June we saw the release of the latest version of the food safety management Standard, ISO 22000. Find out how this change affects businesses currently using an ISO 22000:2005 Management System.

5 Tips for businesses looking to Tender

Tenders can be an important source of new business for your organisation. But how do you make sure you stand out from the competition and win those contracts?

What is the role of a Data Protection Officer?

With extra focus being placed on data protection in recent months, many organisations are left asking questions about their responsibilities toward it, especially over topics such as if they need to assign a Data Protection Officer.

ISO 22000:2018 Published

The latest version of ISO 22000 Food Safety Management has been published, coming with big changes to the way risk is considered and to the structure of the Standard itself.

Helping the White Van Man go Green

In May, the government announced a two month consultation to incentivise van owners to buy newer, lower emission models by reducing their Vehicle Excise Duty both in the first year of ownership and thereafter.

GDPR – Understanding your rights

In today’s digital world, almost every interaction you have with an organisation will involve the sharing of your personal data. Find out what rights you have when it comes to your personal data.

GDPR is now in effect

Today sees the long awaited enforcement date for the General Data Protection Act (GDPR) which sees a huge change for the way businesses store and use personal data.

Internet phone company achieves multiple ISO Certifications

QMS customer Connexin Limited, a business based in Hull that offers smart city solutions, as well as data centre services and internet/telephony services, recently achieved certification to three international Standards: ISO 9001 : 2015, ISO 14001 : 2015 and OHSAS 18001 : 2007.

Cyber Threats and Attacks Remain High

A revealing report from the National Cyber Security Centre (NCSC) last month revealed that the number of cyber incidents encountered by UK businesses has not slowed, despite concerted efforts by bodies such as the NCSC to protect them from cyber threats.

ISO 31000 Update – how will Certified Businesses be Impacted?

Earlier this year, the International Organisation for Standardisation (ISO) updated the Standard for risk management – ISO 31000 – to make it easier and clearer to use. Find out how this change affects businesses currently using an ISO 31000:2009 Management System.

ISO 19011, guidelines for auditing management systems, under revision

ISO 19011: 2011, Guidelines for auditing management systems, is under revision – expected publication is July 2018.

How your management system can help to engage employees

A Management System is introduced to a business and requires regular input, from all areas, to be truly effective. Therefore, getting employees to engage with the Management System is vital. Find out how with these 10 tips.

Public events are being targeted by cyber criminals

Social and sporting events are coming under attack by cyber criminals. Due to the amount of people taking part, the attention garnered by such attacks can be immense. Find out how you can combat these threats.

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Can an ISO really be the secret to business success?

A newly published standard, ISO 9004 : 2018, claims exactly that, by divulging the secrets and strategies used by some of the most successful businesses today.

How ISO 45001 will affect OHSAS 18001 Certified Businesses

With the introduction of ISO 45001:2018, businesses certified to OHSAS 18001 will need to decide when they should upgrade to the new standard.

ISO 45001:2018 Published

The new ISO 45001:2018 Standard was officially published on March 12th, marking a turn in how industry will handle the safety of their employees.

ISO 45001 finally approved for publication

ISO 45001 replaces the existing OHSAS 18001 Standard and migration requirements are being drawn up to help business transition before the 3 year window closes.

Getting the customer experience right

A positive customer experience is a vital part of any successful organisation. Find out how you can get it right with these tips.

Turning risk into opportunities

Risk is often viewed in a negative light, turn it into a positive one through an effective risk management process.

ISO 31000:2018 Published

The latest version of the ISO 31000 Standard was officially published on February 15th. The 2018 version sees an update to the structure of the Standard as well as a clearer, more concise guide to managing risk within business.

Going green: improving your organisation’s environmental credentials

Ten tips to becoming a greener, more environmentally friendly business.

Local Authorities face GDPR challenges

Due to become law in May 2018, the General Data Protection Regulation (GDPR) is going to affect all UK businesses and organisations regardless of size. The changes will present challenges to local authorities, especially for smaller towns and parish councils with limited budgets.

ISO 50001 Energy Management is under revision

As part of it’s efforts to keep ISO Standards up-to-date and relevant for all types of business, the International Organisation for Standardisation (ISO) is focusing their attentions on the ISO 50001 Energy Management Standard.

Personal Data leaks are going to cost businesses more

Morrisons are the latest company to be sued with legal action being taken by their staff after their personal details were leaked by a rogue employee in 2014.

Health and Safety Executive recognises cyber security risks

The Health and Safety Executive (HSE) has recognised the impact that cyber attacks could have in increasing Health and Safety risks.

Basic IT Security practices could have prevented NHS hack

Reports state that, by simply updating their software, the NHS could have avoided the crippling effects of the WannaCry ransomware outbreak in May 2017

QMS raises more for charity

QMS International have just wrapped up another charity event.

BS 11000 certified businesses should consider ISO 44001:2017

The International Organisation for Standardisation (ISO) have replaced BS 11000 – collaborative business relationship management systems – with ISO 44001.

ISO 22000 is being revised – expected 2018

The popular ISO certification covering Food Safety – ISO 22000 – is undergoing its scheduled review by the International Organisation for Standardisation.

Product Recalls: helpful or harmful?

Beko are the latest company having to recall a potentially dangerous product. Find out how product recalls and ISO 9001 reduce the risk of reputational damage.

Why Is ISO 9001 Important?

With so many different quality standards available, is ISO 9001 certification still important and valuable to businesses? And, perhaps more importantly, is it relevant to your industry in particular?

Business that handle Personal Information have 15 months left to comply with new EU General Data Protection Regulation (GDPR)

Companies that collect, store or process data relating to any EU resident will be required to comply with the new EU regulation by May 2018. But what happens if they don’t?

How to ensure your business operations are efficient at all times

Here are the top 10 process failings we help businesses to overcome on a daily basis, through the implementation of an ISO 9001:2015 Management System:

ISO 37001 Published Today – the Anti-bribery Management System Standard

The new ISO 37001 Standard, published today, will help Organisations to prevent, detect and address bribery

TalkTalk Fined £400,000 After Cyber Attack

TalkTalk has been fined a record £400,000 by the UK’s Information Commissioner’s Office (ICO) for a cyber attack that occurred last year. Find out how this relates to ISO 27001:

ISO 20000-1:2018 Published

ISO 20000-1, the Standard for IT Service Management, has been updated. The Standard has been revised with new features and updated guidance, allowing businesses to improve their IT service provision and ensure that their processes is in line with modern techniques and expectation

Is your company affected by the General Data Protection Regulation (GDPR)

Find out how the General Data Protection Regulation (GDPR) – a new Regulation created by the European Commission to strengthen and unify data protection for individuals within the European Union (EU) – will affect your business.

What has the ISO 45001 Draft International Standard shown us so far?

What changes can businesses expect from the new ISO 45001 International Standard.

How Changes to ISO 9001 Will Affect Your Business

The ISO 9001 standard is due its next update, but how will these changes affect businesses?

ISO 45001 – What to expect from the new Standard

ISO 45001 is due to be published towards the end of 2016 and will become the internationally recognised standard for Occupational Health and Safety Management Systems. It will replace OHSAS 18001 and other similar systems and comes with a range of additional benefits.